If you are having any query about your order or you are having any problem with your service so definitely you want to contact Amazon customer service. There are some different ways for contacting their customer service from which definitely your issue will be solved.
You can contact them by their online contact form, it will be the best option you can use for contacting them. When you will use their form, you can easily settle a call or chat between representatives for discussing your issue in detail.
There is another way you can use if you are unable to use their “Contact Page” you can contact them by calling on their customer service contact number directly.
If you succeeded in discussing your issue with any of their representative so it will be far more easy to get a solution for your problem.
Below we have described in 3 different ways in detail about contacting Amazon Customer Service.
1. Contact Amazon Directly
- Call Amazon:
Call directly to Amazon at 1-888-280-4331 and discuss your issue in detail with its representative. It is the most direct and general line for providing service to its customers if you are facing any query with your order. Usually you will replied by automatic reply, it will ask you for your details and after this it will tell you the time in which you can expect a call.
- Send Email:
You can also send direct email to email@example.com. Compose an email with all your essential details, like order tracking number, product type and your contact information too. After these details explain your query in a detail way and after this wait for reply. You have to be patient for your reply.
- Message Amazon Via Social Media:
If you are having an issue with Amazon service, you can also contact them using their official social media account. Click on message button and explain them your problem. If you don’t get a reply back after 1 to 2 days you can comment on their recent posts. But always be polite but firm on your message.
2. Using “Contact Us” Page
Navigate to their Customer Contact Us page, if you are having problem with your order or any of their product. You will need to login to your account and after this you will get access to their page.
- Start Chatting:
Choose option start chatting if you are having minor problem like tracking your package. To contact their representative via messenger, select button in box on left side of screen. Explain your issue in to that text box and hit send. After conversation request email to transcript your discussion to you for your records.
- Call Me:
You can also click on “Call Me” option if you are having very much intense issue like billing. Look for an option “Have us call you”, click on it. after that you will have to answer some questions about nature of your issue so they can contact you.
3. Resolving Dispute Effectively
- Issue & Solution:
Explain them your issue and tell them about how you want it to be solved. Tell the representative in detail about your issue and also tell them about how you want it to be solved, so it will be better for both of you.
- Keep All Records:
You should always have all your records, confirmation numbers and shipping notes on hand. More and more information make your query to be solved easily and earlier. You should have complete and accurate information when contacting Amazon representatives.
- Be Kind:
Be kind and well mannered in all your interactions. As every representative is just an employee so they will definitely work according to their power. Stay calm and patient so you will get a good response is reply too.